To assure your satisfaction with the product(s) you receive, please inspect the contents as soon as you pick them up or your order is delivered. Nature’s Way is not responsible for damage or loss as a result of shipments being undeliverable as a result of incorrect address information supplied to us, or for the inability of a recipient to receive the package on the day. Non-perishable items can be returned within 7 days of pickup or delivery. Perishable items must be inspected before the order is picked up or accepted. If the order is unacceptable, a refund will be issued for the goods returned. No refunds can be provided for perishable items once the customer is in possession of those items.